How to start a return?

HTO APPAREL Return Policy: A Clear and Simple Guide

Navigating return policies can be tricky, so we've broken down the HTO APPAREL return process to ensure a smooth and hassle-free experience for our valued customers. Please take a moment to review the following guidelines to understand the timeframe for returns and the necessary steps to ensure your return is processed successfully.

14-Day Return Window

Your satisfaction is our priority. If for any reason you are not completely satisfied with your purchase, you have a 14-day window to initiate a return. This return period begins on the day your item is delivered to your address, as confirmed by the carrier's tracking information.

Initiating Your Return and Receiving a Label

To start the return process, please contact our customer service team. Once your return is approved, you will be provided with a return shipping label.

Crucial: Shipping Your Return Within 14 Days

Once you receive your return label, you have an additional 14 days to ship the item back to us. It is essential that the return package is dropped off with the designated carrier and shows movement in the tracking history within this 14-day timeframe.

Please be aware: If the return label is not used and the package does not show any carrier movement within 14 days of you receiving the label, the return authorization will be automatically closed. We urge you to send back your return promptly to avoid any complications.

Our goal is to make your shopping experience with HTO APPAREL as seamless as possible, from purchase to, if necessary, return. By adhering to these guidelines, you help us process your return efficiently.