Track Your Order: Once shipped, you'll receive a tracking number to monitor your package's progress.

Delivery Timeframes: Standard shipping takes 8-10 business days. Express options available at checkout.

Address Accuracy: Please ensure your shipping address is correct. We cannot be held responsible for packages delivered to incorrect addresses provided by the customer.

Delivery Attempts: Carriers typically make 2-3 delivery attempts. After failed attempts, packages may be returned to sender or held at a local facility.

Why Purchase Insurance: Shipment insurance protects your order against loss, theft, or damage during transit.

Coverage Options:

• Basic coverage included for orders under $500
• Optional enhanced coverage available for higher-value orders.
• Full replacement or refund for covered incidents

How It Works: If your insured package is lost, stolen, or damaged, simply file a claim with our customer service team within 30 days of the expected delivery date.

Store Responsibility: HTO Apparel is responsible for your order until it's handed off to the shipping carrier and marked as "shipped."

Carrier Responsibility: Once in transit, the shipping carrier assumes responsibility for safe delivery.

Uninsured Packages: For uninsured packages that are lost, stolen, or damaged during shipping, our liability is limited. We will work with the carrier to investigate, but cannot provide replacement or refund.

Customer Responsibility: Customers are responsible for providing accurate shipping information and being available to receive packages or arranging for secure delivery.

Damaged Items: Report any damaged items within 48 hours of delivery with photos for fastest resolution.