FAQ

Here are 20 FAQ for HTO Apparel women's clothing store:

 

Shipping and Returns

  1. What are your shipping costs? Shipping costs vary based on order total and shipping address. Please refer to the checkout page for accurate shipping rates.
  2. How long does shipping take? Standard shipping typically takes 5-7 business days within the US. International shipping times may vary.
  3. What is your return policy? We offer a 30-day return policy for unworn, unwashed, and undamaged items. Please refer to our Return Policy page for more details.
  4. Do you offer free returns? We offer free returns, but we may charge re-stocking fee for some items. 
  5. Can I exchange an item? Yes, you can exchange an item for a different size or color. Please contact our customer service for assistance.

Orders and Payments

  1. How can I track my order? Once your order ships, you will receive a tracking number via email. You can track your order on our website or through the carrier's website.
  2. What payment methods do you accept? We accept major credit cards, PayPal, and Apple Pay.
  3. Is my information secure? Yes, we use industry-standard security measures to protect your personal and financial information.
  4. Can I modify or cancel my order? You may be able to modify or cancel your order if it has not yet shipped. Please contact our customer service as soon as possible.

Products and Sizing

  1. How do your clothes fit? Our clothing is designed to fit true to size. However, we recommend checking the size chart for each item to ensure the best fit.
  2. What materials are your clothes made of? We use a variety of high-quality materials, including cotton, linen, and polyester. Please refer to the product description for specific material information.
  3. Do you offer clothing in plus sizes? Yes, we offer a range of sizes to accommodate different body types. Please check the product description for available sizes.
  4. How do I care for my htoapparel clothes? Please refer to the care instructions on the garment label for specific care recommendations.

Customer Service

  1. How can I contact customer service? You can contact our customer service team by email, phone, or live chat on our website.
  2. What are your business hours? Our customer service team is available to assist you Monday through Friday, 10 AM to 7 PM Eastern time.
  3. Do you offer gift cards? Yes, we offer gift cards in various denominations. You can purchase gift cards on our website.

Additional Questions

  1. Do you offer international shipping? No, we do not offer international shipping to many countries. Please refer to our shipping policy1 for more information.
  2. Do you have a loyalty program? We currently do have a loyalty program, In addition, we may offer special promotions and discounts to our valued customers.
  3. Can I use a coupon code? Yes, you can use a coupon code at checkout. Please ensure the code is valid and applicable to your order.
  4. Do you have a physical store? We are currently an online-only store. However, we may open physical stores in the future.